Legal firms, whose core business is not IT, can benefit tremendously from outsourced IT & security services. Advanced outsourcing provides access to services features normally reserved for only the largest companies, such as structured IT program management, ultra-high availability, encryption, and global presence at a fraction of the cost of maintaining such technologies in house. For the majority of law firms, in-house IT is financially disadvantageous, and the lack of high-end features is a business disadvantage and increases risk. Outsourcing increases performance, reduces risk, and decreases associated costs, enabling any firm to benefit from advanced services and features.
Partnering with a provider who works intimately with the legal industry and understands the needs of a firm equates to better service levels and more productive time with less frustration. A partner that provides a standard platform and services for all its clients provides the most cost effective solutions in a tried and tested format. An outsourcing partner with advanced management services, such as systems architect, security architect, and IT program management can ease the burden on the client firm, improve operations, and spread the cost over the entire client base, so clients only pay for what they get, minimizing overhead.
And with security lapses showing up in the headlines on a near daily basis, everyone can benefit from high quality security management, but even large firms can’t afford to keep an information security expert on staff. It works in everyone’s benefit to spread the load for exceptional personnel.
Finally, use of large scale dynamic infrastructure permits fast adaptation of new features without the cost and problems of “forklift” upgrades. Your outsourcing partner can and should handle all the details of the entire infrastructure, from integration with mobile devices to fault tolerant business continuity services, securely. In the best of all worlds, you don’t even think about the technology any more, so you can focus on litigation.
Security is the biggest concern after basic operations. But all too often, smaller firms are unable to maintain an adequate level of security which can result in information leaks, loss of data, or lack of availability. A single computer virus can wreak havoc on a law firm’s data repository, taking a terrible toll. Only after the breach does the organization realize they have a problem, and any repairs made in haste typically only last until the next crisis, and the cycle repeats. To make matter worse, any sudden attempt to improve matters without adequate understanding of the overall IT concerns is wasting money. Outsourcing is an appealing alternative because organizations gain the benefit of very experienced staff and insights at a reasonable cost, avoiding missteps or emergency measures.
Encryption is still new on most firm’s radar, and the technologies are varied and not without risk. There’s a reason why encryption was considered a munition by the government with real export restrictions. Encrypting something completely prevents anyone without the key reading the information. This makes it a great privacy tool, until someone forgets the password. Then the data is effectively destroyed, and that is a serious problem. Having access to personnel and a proven encryption architecture along with contingency plans for failures is the only way to effectively and safely manage your firm’s information assets and reduce risk. More than any other technology component, encryption must be properly managed or the entire data set of the firm is at risk.
Outsourcing services, particularly computer intensive services and personnel, can greatly enhance a firm’s bottom line and ability to adapt and grow. While IT shops frequently plan for future growth, they cannot anticipate industry shifts. An outsourced function can capitalize on the dynamic posture and rapidly adapt. That being said, many internal projects can suffer from misaligned scale planning, but with outsourced services, that challenge is overcome with simple changes to allocations. Finally, outsourced services and assets can rapidly scaled and migrate to new technology, something that cannot be done with internal assets, and is particularly useful when offices, temporary or otherwise, need to be stood up rapidly and then torn down when a job is complete.
Outsourcing improves reliability and availability. The use of high quality assets and professional grade architectures provides uptime levels that simply aren’t feasible for an organization operating a service internally. Law firms are not 9-to-5 operations, and we all work nights, weekends, and holidays, from home and on vacation. Partners expect IT services to be available all the time, every day.
Outsourced IT services provides firms the opportunity to focus exclusively on core business needs and not get distracted by IT problems and personnel issues. By outsourcing commodity services to providers, Partners can focus their own teams on delivering value directly related to the practice.
Using the best assets and resources available, a firm reduces the risk that an accident or intentional incident will occur. Further, and specific to law firms, there are distinct liability advantages to using a 3rd party to manage information assets. Outsourcing reduces risk and creates advantages that are unobtainable through internal IT programs.
Liticode has worked with legal partners for more than 30 years, helping them provide the best technology experience possible. From basic computer operations to large scale network infrastructure, including forensic technology and experts, we help make your firm more successful. We work in the industry, and we understand your needs better than anyone else.